In 2019, Nick Hebert, founder of TelegraMD, partnered with TWS to improve access to healthcare in the United States through online medical consultations and prescription fulfillment.
Patients submit medication orders and medical questionnaires through the platform. Doctors review the information and, where appropriate, issue prescriptions that partner pharmacies fulfill. TelegraMD needed one digital ecosystem to connect patients and doctors with pharmacies and external business systems.
TWS built the platform and its iOS and Android apps from scratch, integrated the partner systems and automated key stages of the telehealth process.
The figures are reported in the project materials. The 30% cost reduction and the return on investment come from client feedback, and the calculation method for the return is not published.
TelegraMD's model involves several parties, each with its own responsibilities and systems. A medication request is only the start. The platform also had to support questionnaire reviews, doctor approvals, prescription fulfillment and communication with pharmacy partners.
The business reason is simple. Without a connected platform, these steps become fragmented and slow, and they are hard to scale.
We built the online platform from the ground up. Patients submit medication orders and medical questionnaires, and healthcare providers review the requests.
The platform covers the whole process, from the first patient interaction to medical review and prescription fulfillment.
We developed mobile apps for both major platforms, so patients can use TelegraMD beyond the web. This widens the service's reach and gives patients more ways to interact with it.
We connected TelegraMD with the CRM systems of its business partners and vendors. This supports communication and coordination across the delivery ecosystem and reduces fragmentation between the platform and its partners.
We simplified the key stages of the telehealth process: patient information submission, questionnaire review and prescription approval. Less manual coordination supports more efficient interactions between patients and doctors, and it supports the reported 30% reduction in visit time.
We integrated external services for TelegraMD's commerce and analytics: WooCommerce, Shopify, RudderStack, Google Analytics and Meta tracking.
The platform gives each group a clear benefit and a base for new services and partner integrations:
The front end uses React, TypeScript, Redux and Redux-Saga. The back end runs on Node.js and Express.js, with MongoDB and Mongoose for data and AWS for cloud infrastructure.
This stack supports the web platform, the mobile apps, the external integrations and ongoing product development.
TWS builds telehealth and healthcare platforms from the discovery phase to a live release.
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