Kizen develops an enterprise CRM platform for businesses that manage complex customer relationships. The platform also covers analytics and data visualization. Its clients include organizations in healthcare and insurance, including Medicare and life insurance, where customer data management is critical.
As Kizen pursued larger markets and new enterprise clients, it set out to launch version 2.0 of its platform, with more SaaS customization, better stability and stronger performance. That meant faster product development, higher software quality, lower DevOps costs and a reliable delivery process.
TWS joined Kizen in 2019 as a long-term technology partner and works as an extension of its in-house engineering team.
Kizen had an ambitious roadmap, but its development and infrastructure processes had to evolve with the business. The main challenges were a six-month target for version 2.0, DevOps costs, inconsistent software quality, the need for customizable modules, and a delivery model that could work with its internal team.
The business reason is simple. Kizen needed more development capacity and more reliable releases, without adding cost or slowing product development.
We contributed to front-end development of the next platform version and helped Kizen move toward its planned full-scale release within six months.
The work improved platform functionality and supported a more customizable SaaS product. For Kizen, it also meant extra engineering capacity on the roadmap.
We analyzed Kizen's CI/CD workflows and improved automation, deployment processes and infrastructure practices. Fewer manual steps make the development cycle more predictable.
We introduced and worked with Kubernetes, Docker, Helm, Jenkins and AWS. These tools support consistent deployments, infrastructure management and changing technical requirements.
We developed additional product offerings and customizable modules, so Kizen can adapt its CRM to different enterprise requirements and industry workflows. This supports a broader enterprise market.
We strengthened QA with manual and automated testing. The goal was to find issues earlier, build release confidence and keep product quality steady as the platform evolved, without slowing delivery.
We set up an ongoing support model with a follow-the-sun approach. As part of Kizen's team, we provide continuous development and maintenance, with technical support, so the client has extra engineering capacity and close collaboration with its stakeholders.
Our team became an extension of Kizen's engineering organization. It adapts to changing priorities and supports ongoing product development. The partnership gives Kizen:
I've been very impressed with how collaborative the Team Work Spirit team has been. They've always engaged as an embedded part of our team and never as a separate entity with extra barriers to communication. The team has a good attitude and contributes to our culture in a positive way as well. They ensure very good value for the quality of the work, attention to detail, and willingness to iterate. TWS is our great long-term partner.
TWS builds and supports enterprise products as an extension of your engineering team.
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